Milva Lab — Terms and Conditions

Milva Standard SaaS Agreement · Effective from 1 August 2026

These terms and conditions apply automatically when you use Milva's services. By accessing or using Milva Lab, you agree to be bound by these terms.

1. Scope of agreement

This agreement governs the customer's implementation and use of the Milva Lab service at the selected tier. Implementation elements are described in Schedule A. Further details on features and functionalities are available at milva.io.

Agreement schedules: Schedule A — Prices · Schedule B — Milva General Terms and Conditions · Schedule C — Data Processing Agreement (on request).

2. Term and termination

The agreement commences when the customer receives service access and continues until terminated pursuant to section 17 of Schedule B.

3. Fees

Fees depend on the selected service plan, price tier, and consumption-based variables. Customers may change their selection — downgrading does not trigger a refund. Billing is based on the highest price tier activated during the month. Pro rata calculation applies for start dates that do not fall on the first day of a month.

Consumption fees such as samples and analyses are invoiced per order unless otherwise agreed. Additional fees are set out in Schedule A.

4. Amendments

Milva may amend the agreement by publishing a revised version at milva.io/lab/terms. The revised version takes effect the next business day. Email notice will be given. Changes to licence fees require a minimum of 30 days' notice pursuant to Schedule B.

5. Contact information

Each party must provide contact person details and notify of changes without undue delay.