CLIENT APP · DIGITAL CHAIN OF CUSTODY
From sample submission to result no calls, no email chains.
Clients submit samples from their phone, track status in real time, and get notified when results are ready.
Digital chain of custody for every client. No calls, no email chains.
Sample submission from the mobile app
Your clients submit samples directly from their phone. Fill in the requisition, scan the sample label, and confirm collection, all in the app. No paper forms, no manual registration, no handwriting errors.
Real-time sample status tracking
Clients follow their sample like a parcel: registered, collected, received, under analysis, result ready. Full visibility in real time without calling the lab. Status calls drop to zero from day one.
Push notifications when results are ready
The moment the analysis report is approved in Milva Lab, the client receives a push notification. No delay, no manual sending. The client is informed, and your team does not need to do anything.
Built-in DHL logistics
Clients can book collection and delivery directly in the app through the built-in DHL integration. The sample is collected from the client and delivered to the lab: traceability and logistics in one seamless flow.
Digital chain of custody, complete
Every step in the sample's journey is recorded and linked to the digital chain of custody: who, what, when, and where. Documentation ready for accreditation from first contact to final report. No gaps, no paper.
Connected directly to Milva Lab and Milva IO
The client app's data flows directly into Milva Lab and Milva IO. The lab sees incoming samples in real time. The report is shared with the client automatically. One connected system from order to payment.
How you get started
From decision to first sample, no IT project
Activate the module
The client app is an add-on to your Milva IO account. No separate contract, no new vendor to negotiate with.
Invite your clients
Send an invite to the clients and field teams who submit samples. They're up and running in minutes, no training required.
First sample submitted digitally
Your client submits their first sample from their phone, and the chain of custody starts automatically from day one.
The difference for your clients
Chain of custody: with and without the app
| Today: calls and email | With the Client App |
|---|---|
| The sample is logged on a paper form, scanned or emailed later. | The sample is logged digitally in the app instantly. |
| The client calls to check whether the sample arrived. | The client sees status in real time, like a parcel. |
| Chain of custody is pieced together from email threads at project close. | Chain of custody builds itself automatically, step by step. |
Module · Add-on
Client app
Give every client a digital chain of custody from first submission to final result. No phone calls, no email chains.
per sample